Email: Think Before you Hit Send

In today's increasing e-business environment, more and more organizations are turning to an online form of communication with clients. In this workshop, you will learn the strategies that will give you an email reputation to be proud of.

Description

Email is the workhorse of communication within and between organizations. As well, in today's increasing e-business environment, more and more organizations are turning to an online form of communication with clients. 

Yet, in spite of its importance, email is frequently dashed off with little thought given to clarity or to the needs of the reader. The result? The image of the writer and the organization are undermined. Avoid these email pitfalls. 

In this workshop, you will learn the strategies that will give you an email reputation to be proud of!

 

Format

Our blended format includes three components:

Pre-workshop Activities (approx. 60 minutes to complete): pre-reading materials

Workshop Activities (2-hour virtual session): practise and feedback of key concepts using coaching, scenarios and discussions

Post-workshop Activities (approx. 60 minutes to complete): proof-of-learning assignment with feedback provided by the instructor

 

Registration closes on January 20

 

Learning Outcomes

This workshop focuses on...

  • writing from your reader’s perspective

  • using concise language and avoiding rambling

  • putting the right information in the right place so your reader understands it and knows what to do with it

  • being aware of the tone of your message

  • formatting so the recipient can read your message easily

Who Should Attend

This workshop would be great for:

  • All Staff

Offer this Workshop Privately

If you would like to have us provide this workshop privately to a group of staff within your organization, please click here.